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7 Principles to Fully Engage Your Customers (PM Session)Thursday, August 25, 2011 from 1:30 PM to 5:00 PM (CT)Little Rock, AR |
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Event Details
Click here for the morning session
The Peabody Little Rock Website
7 Principles to Fully Engage Your Customers featuring Dr. Bryan K. Williams
This session is designed to give attendees the knowledge and tools needed to develop a culture of world-class service. Special emphasis will be placed on how to deliver exceptional service…regardless of your industry.
Learning Topics:
· Principle 1 Be eager to serve
· Principle 2 Be welcoming
· Principle 3 Create an inclusive atmosphere
· Principle 4 Create a total experience
· Principle 5 Turn customers into ambassadors
· Principle 6 Offer a gracious goodbye
· Principle 7 Earn your customers’ confidence…reap the rewards
Learn more about Bryan prior to the event!
Bio | Testimonials | Recent Articles
Here are a few testimonials from past sessions:
Dr. Bryan Williams is an excellent speaker and is very motivating. I, along with others from our facility, have attended 3 of his seminars and have felt inspired by all. I loved his book and look forward to his newsletters. There are many helpful items that can help everyone in any line of customer service. You leave his seminar ready to inform and inspire! The staff who attended are still talking about it!
--Kelly Gillick, Director of Patient Relations, Pocono Health System
"I have sat through many speakers in my career, but I must say, you brought such great material that is very relevant to business (personal too) and conveyed it with enthusiasm and examples. I appreciate the fact that I could come back to my office an immediate implement things right away."
--Susan Weeks, General Manager, Marriott ExecuStay - Atlanta
"Bryan's presentation on engaging the customer is brilliant. It has changed the way we train our employees and conduct our business. The ideas he offers are extremely easy to implement and result in loyal, returning customers. Thank you Bryan!"
--Maurita and Bob Elias, Owner, The Woodhouse Day Spa (Kingston, PA)
"Seven Principles to Fully Engage Your Customers was a perfect presentation for our branch staff. Bryan Williams did a great job of presenting the material. He was funny, energetic, and accomplished his goal of showing us how to create a culture of service excellence."
--Cathy Callahan, Vice President-Branch Administration, ESSA Bank & Trust
Visit the B.Williams Enterprise Online Store: The #1 Source for Customer Service Products
When & Where
The Peabody Little Rock
3 Statehouse Plaza
Little Rock,
AR 72201
Thursday, August 25, 2011 from 1:30 PM to 5:00 PM (CT)
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Hosted By
B.Williams Enterprise, LLC
B.Williams Enterprise, LLC is a customer service training and consulting company that helps organizations provide engaging service .
"I have attended many seminars on service and training, but I have never witnessed such a refreshing, clear, and mind-opening presentation as the one Bryan Williams gave us. My colleagues were all inspired and are still talking about it!" --Isabel Morero, Reservations Manager, Marbella Club Hotel, Golf Resort & Spa
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"Bryan Williams is an excellent consultant! Bryan brings a very new and fresh approach to customer service. He has provided us with several easy to implement strategies to improve our service. He has made a huge impact on our staff, and we are already seeing increases in our customer satisfaction scores.” --Golden H. Bethune, Executive Vice President/Riverside Health System
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"I have attended numerous presentations about guest service and quality management and although these were fine conferences, none have made such an impression on me as the conference given by Bryan Williams on '7 Principles to Fully Engage Your Customers'. Bryan truly ignites and motivates his audience reviving the passion for service and excellence."--Diana Mestre, Spa Consultant in Latin America
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"Dr. Williams. Just wanted to follow up with you about your teaching sessions. It really impacted my professional life and I believe will impact my team. I have already purchased your book and video for myself. If they are as good as I think they will be, I am planning to purchase the combination for each of my managers. Thank you for the work you do!
--Alex Fedorow, Director of Operations, Shinn Enterprises
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"I have had the pleasure of being trained by Dr. Williams for the past 10 years. He is informative, engaging and always relevant to the needs of staff and customers. His vast experience can speak to any industry. His training is a must for novices and seasoned professionals."--LeeAnne Newton, Executive Director, Veterans Victory House
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"Seven Principles to Fully Engage Your Customers was a perfect presentation for our branch staff. Bryan Williams did a great job of presenting the material. He was funny, energetic, and accomplished his goal of showing us how to create a culture of service excellence." --Cathy Callahan, Vice President-Branch Administration, ESSA Bank & Trust